Privacy Policy

Information we collect

We collect information you provide directly, such as your name, email address, phone number, company name, and the contents of a project inquiry submitted through our contact form. If you are scoping a web, mobile, software, or AI project with us, that inquiry is the main record we hold about you, and it stays in the same form your team sent it in.

We also collect limited technical information automatically when you visit the site, including IP address, browser type, device type, pages viewed, and referring URL, through server logs and cookies. This technical layer is small on purpose. It tells us whether the site loaded, whether anything failed, and roughly which pages a visitor reads around the inquiry they came for — nothing that identifies a visitor by name on its own.

You provide

Name, email address, phone number, company name, and the content of your inquiry.

We record

IP address, browser type, device type, pages viewed, and referring URL.

How we use your information

We use inquiry information to respond to your message, evaluate a potential engagement, and communicate about your request. In practice that means a person at LaunchPad Lab reads your message, replies with questions or a next step, and keeps the thread traceable so nobody has to repeat the project background twice. Technical information is used to operate and secure the site, diagnose faults, and understand aggregate usage.

We do not sell personal information, and we do not use inquiry details for unrelated marketing without your consent. If a project moves forward, the information needed to run it moves into our normal client records under the agreement your team signs with us.

Legal bases and consent

Where applicable law requires a legal basis for processing, we rely on your consent when you submit an inquiry, our legitimate interest in operating and securing the website, and, where relevant, the performance of a contract with you. You may withdraw consent at any time by contacting us using the details below.

Withdrawing consent ends future processing that depended on it. It does not undo anything we already did lawfully, and it does not remove records we are required to keep for tax, contract, or accounting reasons.

Cookies and similar technologies

The site uses cookies and similar technologies for basic functionality, such as remembering form state and supporting security. These are the cookies that keep a half-completed contact form from emptying when a page changes, and the ones that help distinguish real visitors from automated traffic.

Any analytics cookies are described in our Cookie Policy, which also explains how to control cookies through your browser settings. Disabling cookies may affect how parts of the site function; the contact form, in particular, may not retain what you typed.

Sharing and disclosure

We share personal information only with service providers that help us operate the website and communicate with you, such as hosting and email providers, and only to the extent needed for those services. These providers may not use your information for their own purposes.

• Hosting providers Store the site and its content, and keep server logs for security and troubleshooting.
• Email providers Carry your message to and from our inbox so we can reply to your inquiry.
• Legal requests We may disclose information when required by law, to respond to lawful requests, or to protect our rights and the safety of others.

Data retention

We keep inquiry information for as long as needed to respond to your request and to maintain business records of client and prospect communications. If a conversation stalls without becoming a project, we do not keep it forever — it is removed on our normal records review cycle.

Server logs and analytics data are retained for a limited period for security and diagnostic purposes, after which they are deleted or aggregated. Aggregated data cannot be traced back to a single visitor, so it may be kept for longer.

Security

We use administrative and technical measures to protect personal information, including access controls and encrypted transmission of data submitted through the site. Our engineering team works with these same practices on client systems, and the website runs to the same standard.

No method of transmission or storage is completely secure, and we cannot promise that information will never be accessed without authorization. If we ever learn of an incident that affects your information, we will tell you and the relevant authorities as required by law.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or restrict the processing of your personal information, and to object to certain processing or request a portable copy. To make a request, contact us using the details below. We will respond within the timeframe required by applicable law.

Tell us what you want in plain language and include the email address you used to reach us, so we can find your record. We may ask a clarifying question if the request is broad, and we will not charge a fee for a routine request.

Children's privacy

This website is intended for business use and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided personal information through the site, contact us and we will take appropriate steps to delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Continued use of the site after changes are posted constitutes acceptance of the revised policy.

If a change is significant — for example, a new category of information collected — we will describe it at the top of this page so a returning visitor can see what moved.

Contact us

For questions about this Privacy Policy or to exercise your rights, contact LaunchPad Lab at 448 N La Salle Dr Fl 9, Chicago, IL 60654, United States, or by phone or email as listed below. Our team answers Monday–Friday, 9:00 AM – 6:00 PM.